24/7-365 Days a Year
Problems with technology can arise at any given moment. If you have an issue with your IT infrastructure or if you’re in need of help with a program or several computers, you will gain immediate access to our IT Help Desk support 24/7, including weekends and holidays When you call our help desk support team, you can rest assure your specific needs will be understood and addressed promptly.
Available 24/7, including holidays, to help you and your business with IT support needs
Manage all remote support client requests for network and desktop issues that are of an urgent, same-day-one- call resolution.
If we cannot take care of your problem remotely, our engineers will visit your Texas business to access your IT problems and make onsite system upgrades and repairs.
Network Operations Center (NOC)
Manage all Network maintenance, patch management, reboots and monitor your IT infrastructure (servers, routers, switches, firewalls and applications)
Network Operations Center (NOC) Team and Remote Support & Help Desk Team
Network Operations Center (NOC) Team
Digisoft ITs Network Operations Center (NOC) team is staffed around the clock with skilled engineers who take care of all remote services including: maintenance, patch management, reboots and also monitor your IT infrastructure for alerts that indicate trouble with servers, routers, switches, firewalls, and applications. As soon as a problem is detected, our engineers will access the information and perform a diagnostics procedure, to help determine issue and prevent glitches in the future.
Remote Support & Help Desk Team
Our Remote Support and Help Desk Team is Digisoft’s IT first line of defense. Their main focus is to determine in “real-time” a resolution of all client IT issues that can be handled remotely. Our help desk team will analyze and gather all technical information needed for our remote support technicians and engineers who are highly trained and certified in the latest technologies including, but not limited to; Microsoft, Apple, vmWare, Cisco, Citrix, and others. Our Help Desk Team are on standby 24×7, 365 days a year and they can easily be reached via our ticketing system portal at www.digisoftit.com. For a long-term savings commitment, ask about our remote support service level agreement.
Our IT Support Value Proposition
- Highly trained and dedicated true IT experts: Each client will direct all of their technical communications and IT support needs to our core team of engineers and support staff dedicated to service all industry clients.
- Faster and Effective Resolution: Our NOC team works exclusively at our custom designed facility located in Dallas, Texas to help ensure optimal availability.
- Quality Control: Digisoft ITs culture embraces proper execution and quality assurance spirit. Our help desk, onsite & remote support staff, including our NOC works as ONE centralized team. From day one, they are trained to collaborative all ideas and recommendations for a rapid response without sacrificing quality control during the resolution process.